Refund policy
RETURN POLICY
WE DO OUR BEST to photograph the work - please keep in mind that the image colour may appear differently according to your computer screen.
in the event that you are not satisfied with your purchase we can refund or exchange the item - the item must be unworn/unused and in sellable condition with the original packaging.
-for items being refunded we can only refund the cost of the item not the shipping
-when an item is being returned to us, we are NOT responsible for items lost or damaged in transit.
-for items you want to exchange/refunded - you are responsible for the shipping costs to send it to us and you are responsible for the shipping costs to be sent back to you.
-please mark "RETURN" on the package and ship back via the postal service - not with a COURIER, we are not responsible for any taxes or duties incurred when the package returns to us.
if an item arrives damaged due to postal transit (for insured items only) please contact us to file a claim with the post office - the item must be photographed in order to make the claim.
all gift certificate purchases are final
All "SALE ITEMS" are final
All orders with custom changes are final sale
All 'ORIGINALS' are final sale
Please send us your claim within 5 business days after you receive your order, we reserve the right to refuse refunds if you have had the bag for longer.
Right of Withdrawal EU/EEA customers have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. To exercise this right, they must notify you before the 14-day period expires. Once you receive the returned item, you must issue a full refund within 14 days, including original shipping costs.
A few important notes to add:
-
You can withhold the refund until you receive the goods back
-
Return shipping costs are typically the customer's responsibility unless you choose to cover them
-
The right of withdrawal does
notapply to custom/personalized items (relevant for your printed books if they're custom orders)