RETURN POLICY
WE DO OUR BEST to photograph the work - please keep in mind that the image colour may appear differently according to your computer screen.

in the event that you are not satisfied with your purchase we can refund or exchange the item - the item must be unworn/unused and in sellable condition with the original packaging.

-for items being refunded we can only refund the cost of the item not the shipping
-when an item is being returned to us, we are NOT responsible for items lost or damaged in transit.
-for items you want to exchange/refunded - you are responsible for the shipping costs to send it to us and you are responsible for the shipping costs to be sent back to you.
-please mark "RETURN" on the package and ship back via the postal service - not with a COURIER, we are not responsible for any taxes or duties incurred when the package returns to us.

if an item arrives damaged due to postal transit (for insured items only) please contact us to file a claim with the post office - the item must be photographed in order to make the claim.

all gift certificate purchases are final

All "SALE ITEMS" are final 
All orders with custom changes are final sale

All 'ORIGINALS' are final sale

Please send us your claim within 5 business days after you receive your order, we reserve the right to refuse refunds if you have had the bag for longer.

Fabric care for our bags
wash by hand in cold water and lay it flat to dry. Do not wash in the washing machine or put in the dryer. The leather should not be submerge in water. You can wash the interior by pulling out the lining like a tongue and you can use a scrub on the lining for stubborn stains.

Wood care
wipe dirt off with a damp cloth. Do not submerge the wood in water and reapply a danish oil every few months or as needed (it's a combination of linseed oil and beeswax)

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

SHIPPING INFO
all items will be shipped via Canada post - orders will be processed within 3-5 business days of placing your order, some orders take longer and will be indicated on the listing. you will be sent an email notification when your order gets shipped out.  We do not ship out orders on the weekend.

CANADA we offer two types of shipping - Expedited and Standard Mail

Expedited Service - comes with tracking and insurance

Standard Mail - is letter mail shipping has no tracking and no insurance and if the item does not arrive or is lost you are responsible for the item and we will NOT REFUND or RESEND - you will be buying it at your own risk.

UNITED STATES we offer two types of shipping - Expedited and Standard Mail

Expedited Service - comes with tracking and insurance

Standard Mail - is letter mail shipping has no tracking and no insurance and if the item does not arrive or is lost you are responsible for the item and we will NOT REFUND or RESEND - you will be buying it at your own risk.

WORLDWIDE we offer two types of shipping - Tracked Packet and Standard MailTracked Packet - comes with tracking and insuranceStandard Mail - is letter mail shipping has no tracking and no insurance and if the item does not arrive or is lost you are responsible for the item and we will NOT REFUND or RESEND - you will be buying it at your own risk.>>PLEASE NOTE: customers pay for any custom charges, duties or taxes charged to them by their country<<

WE DO NOT MARK ITEMS AS "GIFTS" AND WE PUT THE TRUE VALUE OF THE ITEM SO THAT IF YOUR ITEM IS LOST WE CAN REFUND YOU THE FULL VALUE 

>>IF YOU CHOOSE TO SHIP YOUR ORDER WITH STANDARD SHIPPING YOUR ORDER WILL NOT BE INSURED AND WE WILL NOT ISSUE YOU A REFUND FOR LOST, UNCLAIMED OR UNDELIVERED MAIL<<

PLEASE NOTE - once we send out the order it is in the hands of the post office - please contact canada post with your tracking number to get more info on the location of your package (items that are sent with no tracking and no insurance, the post office cannot check it's whereabouts because it has no tracking) you can also track your package at the canada post website www.canadapost.ca
or call 1-866-607-6301

WE ARE NOT RESPONSIBLE for incorrect shipping addresses - we ship to the address provided - refunds for your order can not be made due to this. *If a note is left for a different shipping address please make sure you get a confirmation, if there is no confirmation from me by the end of the business day, it means we may of not received the changes - so please send an email at arounna[at]bookhou[dot]com