FORMS OF PAYMENT
we accept visa, mastercard, american express and discover, this is done securely via paypal.
all prices are in $USD
we respect your privacy and will not sell or distribute your name, email or shipping address
all Canadian customers will be charged sales tax. we do not charge sale taxes to customers living outside of Canada, but please be aware when you receive your order you might be charged taxes and duties by your home country.
all items will be shipped via Canadapost - orders will be processed within 3-5 business days of placing your order, some orders take longer and will be indicated on the listing. you will be sent an email notification when your order gets shipped out. for custom orders please allow between 7-10 business days for your order to be processed. We do not ship out orders on the weekend.
we provide three methods of shipping that you can choose from (the drop down menu will be at checkout)
STANDARD SHIPPING - 3-4 WEEKS NO INSURANCE, NO TRACKING (4-6 days within Canada) >>If you choose this service and your order is lost or undelivered - we cannot refund or resend<<
EXPEDITED SHIPPING - 5-10 BUSINESS DAYS - COMES WITH $100 INSURANCE AND TRACKING (additional costs for extra coverage)
additional shipping costs may apply for larger/heavier orders
If you refuse your order and it comes back to us - we will NOT refund the shipping costs - you will only be refunded the cost of the item
>>PLEASE NOTE: customers pay for any custom charges, duties or taxes charged to them by their country<<
WE DO NOT MARK ITEMS AS "GIFTS" AND WE PUT THE TRUE VALUE OF THE ITEM SO THAT IF YOUR ITEM IS LOST WE CAN REFUND YOU THE FULL VALUE
>>IF YOU CHOOSE TO SHIP YOUR ORDER WITH STANDARD SHIPPING YOUR ORDER WILL NOT BE INSURED AND WE WILL NOT ISSUE YOU A REFUND FOR LOST, UNCLAIMED OR UNDELIVERED MAIL<<
PLEASE NOTE - once we send out the order it is in the hands of the post office - please contact canada post with your tracking number to get more info on the location of your package (items that are sent with no tracking and no insurance, the post office cannot check it's whereabouts because it has no tracking) you can also track your package at the canada post website www.canadapost.ca
or call 1-866-607-6301
WE ARE NOT RESPONSIBLE for incorrect shipping addresses - we ship to your PAYPAL ADDRESS - refunds for your order can not be made due to this. *If a note is left for a different shipping address please make sure you get a confirmation, if there is no confirmation from me by the end of the business day, it means we may of not received the changes - so please send an email at arounna[at]bookhou[dot]com
WE DO OUR BEST to photograph the work - please keep in mind that the image colour may appear differently according to your computer screen.
in the event that you are not satisfied with your purchase we can refund or exchange the item - the item must be unworn/unused and in sellable condition with the original packaging.
-for items being refunded we can only refund the cost of the item not the shipping
-when an item is being returned to us, we are NOT responsible for items lost or damaged in transit.
-for items you want to exchange/refunded - you are responsible for the shipping costs to send it to us and you are responsible for the shipping costs to be sent back to you.
-please mark "RETURN" on the package and ship back via the postal service - not with a COURIER, we are not responsible for any taxes or duties incurred when the package returns to us.
if an item arrives damaged due to postal transit (for insured items only) please contact us to file a claim with the post office - the item must be photographed in order to make the claim.
all gift certificate purchases are final
All "SALE ITEMS" are final
All orders with custom changes are final sale
Please send us your claim within 5 business days after you receive your order, we reserve the right to refuse refunds if you have had the bag for longer.
the waxed canvas is weather resistant and has a nice smooth surface and develops it's own patina, the fabric is American made by the same family since the 1800's, the treated surface will not rub on your clothes or will the surface melt, because of the treated surface the bag should not be machine washed, but can be wiped clean with a damp cloth.
TEA TOWELS - wash in cold water and hang to dry, after the tea towel dries iron on back side with medium heat and no steam.
BAGS AND POUCHES - spot cleaning only or dry clean
PILLOWS - remove from insert and wash in cold water inside out - hang to dry and iron on the reverse side with med-high heat, no steam.
CERAMICS - wash by hand with a cloth or sponge using soap and water, do not use any abrasives, the ceramics is lead-free and is food safe.
*please keep in mind that screen printing and dyeing is an organic process and the print quality and colour will vary from piece to piece
*PLEASE NOTE* if you wear denim jeans - the dye from your jeans will rub off on to the bag and this is permanent and CAN NOT be washed off. please do a rub test with your jeans on a scrap of fabric before you wear it with our bags. We will NOT exchange or refund on this matter, if your bag gets dirty and you are unable to remove the stain we will NOT refund your order or replace it, once the bag is in your care you are responsible to what happens to it and we will NOT REFUND OR EXCHANGE IT.
WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT OCCURS IF INSTRUCTIONS ARE NOT FOLLOWED